Payment and cancellation policy
15% prepayment of total price, fully refundable 48 hours before start of rental (Visa or Mastercard, Credit Cards / Debit cards only).
85% of total price will be charged at the beginning of rental agreement by cash, credit or debit card.
Please note: that if errors or mis-pricing occurs we shall have the right to refuse or cancel any reservations. Do not worry to much this has only happened once in 12 years.
Driving license and age requirements
Renter must be 20 years of age to rent a regular vehicle, a jeep or mini buses. A full driver's license must have been held for at least 12 months and must be presented at the start of the rental.
Credit card / Debit car imprint
All rentals are subject to the full rental agreement terms and conditions at the time of rental. A credit card imprint/amount hold will be taken at the start of all rentals for security reasons, even if the rental has been paid for in advance. The credit card imprint may be used to pay all extra charges including extra insurance, parking fines, damages or any cost due to the rented car as a result of the renter's use of the car. If you only have a Debit card: We do accept Debit cards as liability. We have to take a hold on your card for liability. Gold or SCDW insurances are likely to be added upon arrival to have the amount as low as possible for the customer. Amount depends on the insurance you choose. (you see the deductable amount for each insurance in step three on our booking system)
F-roads (highland roads)
Regular two-wheel drive vehicles are not allowed to drive on Icelandic F-roads (highland roads). All our 4x4 SUV´s (AWD, all-wheel drive) are how ever allowed to drive the F road system in Iceland. Travelers can have information on driving conditions at www.vegagerdin.is
Crossing rivers in Iceland requires experience that most travelers do not have. Please consult our staff at the rental desk if you plan to use the F-roads that have river crossings. Some rivers such as Krossá in Þórsmörk are particularly dangerous and impassable for rental cars. Believe us when we say that you will need to be on a super jeep for the big rivers.
The minimum rental period is one day (24 hours). When the drop is one hour or more after the pick-up time, it is regarded as a full day.
Pick-up and drop-off services
For customers arriving or departure at Keflavik International Airport we offer pick-up and drop-off service at a normal additional charge. For customers in the Reykjavik areas staying at hotels or other accommodation same rule applies. No extra cost is added after you book for pickup or drop off. It is always included in the total price you see online.
Please note: pick up in Reykjavík is from 08:00/8 AM.
Driving in Iceland
Road conditions in Iceland vary substantially. Travelers can have information on driving conditions at Icelandic Road Administration. In Iceland it is mandatory for young children to travel in safety seats while in a vehicle. A child seats are generally suitable for children aged from 6 months to 4 years of age.
Our partners reserve the right to substitute vehicles when the reserved car types are not available. The substituted vehicle must always be of the same quality (or improved) as the booked vehicle.
Gasoline / Diesel
The rental car should be returned with the same amount of gasoline/diesel as on delivery, or a charge will be made for the missing liters.
All local taxes are included in the prices.
Third part liability is equivalent to the amount stipulated by Icelandic law at each time. This also applies to the amount of individual driver liability. Third party coverage and personal accident insurance is automatically included in your rental.
Super collision damage waiver (SCDW)
SCDW insurance covers the driver's liability in excess from EURO 2980 down to EURO 600 (depending on rental provider). Our partners are however free to offer improved liability and if they choose to do so it will be stated in the extras (step 3).
The renter is, however, always responsible for the following damages:
negligence, driving while intoxicated, damage to tires, headlights, wind-screen and the underside of the car, damage caused by loose rocks which get thrown at the car on gravel roads, damages to the engine of the car caused by water getting into the motor.
Additionally, we offer Gravel Protection (GP), (damage to windscreen, headlights and the car when gravel or rocks get thrown on the vehicle by another car) and theft protection (TP).
All our partners offer 24/7 service assistance. In case of break down you can call the number the rental car provider will provide. In most cases the car rental will be able to provide a substitute vehicle within 12 hours.